Refund policy

Return & Refund Policy

Effective Date: May 19, 2026

Thank you for shopping with Saga1804 Collective. Our goal is to provide quality cultural apparel and ensure our customers have a positive shopping experience. We value our customers and encourage you to contact us with any concerns so we have the opportunity to work things out fairly and professionally.

By placing an order through our website, you agree to the terms of this Return & Refund Policy.

1. Return Eligibility

Customers must initiate a return request within seven (7) days of receiving the item.

To be eligible for a return:

  • Items must be unused, unworn, unwashed, and in original condition
  • Original tags and packaging must be included
  • Proof of purchase or order confirmation is required

Saga1804 Collective reserves the right to deny returns that do not meet these conditions.

2. Final Sale Items

All final sale items are non-refundable and non-returnable.

Items marked as:

  • “Final Sale”
  • “Clearance”
  • “Limited Release”
  • “Custom” or “Made-to-Order”

are not eligible for refunds under any circumstances unless required by applicable law.

3. Damaged or Defective Items

If you receive a damaged or defective item, you must contact Saga1804 Collective within seven (7) days of delivery.

Customers may be asked to provide:

  • Photographs of the damaged item
  • Order number
  • Description of the issue

Refunds for damaged or defective merchandise will only be issued after the item has been returned and inspected by our team.

Saga1804 Collective reserves the right to deny claims that appear fraudulent, abusive, or inconsistent with this policy.

4. Restocking Fee

Approved returns are subject to a twenty percent (20%) restocking fee, which will be deducted from the refund amount.

Original shipping charges are non-refundable.

5. Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise required by law.

We recommend using a trackable shipping service. Saga1804 Collective is not responsible for lost or damaged return shipments.

6. No Exchanges or Store Credit

Saga1804 Collective does not offer:

  • Product exchanges
  • Store credit
  • Account credit

Approved refunds will be issued only to the original payment method used at checkout.

7. Refund Processing

Once your return is received and inspected, we will notify you regarding approval or denial of your refund.

If approved, refunds are typically processed within 7–10 business days depending on your financial institution.

8. Chargebacks and Payment Disputes

We encourage customers to contact us directly before initiating a chargeback or payment dispute.

If a customer files a chargeback without first making a reasonable effort to resolve the issue with us, and the chargeback is determined to be invalid or fraudulent, Saga1804 Collective reserves the right to assess a $35 administrative chargeback fee to the extent permitted by law.

Saga1804 Collective also reserves the right to refuse future service to customers who abuse chargeback procedures.

9. International Orders

International shipping rates, duties, taxes, and customs fees may vary based on destination country and carrier rates.

Customers are responsible for:

  • International shipping charges
  • Customs duties
  • Import taxes
  • Additional fees imposed by local authorities

Delivery times may vary depending on location and customs processing.

10. Pennsylvania Consumer Protection Compliance

This policy is governed by the laws of the Commonwealth of Pennsylvania, including applicable provisions of the Pennsylvania Unfair Trade Practices and Consumer Protection Law (73 P.S. § 201-1 et seq.).

Nothing in this policy is intended to limit any rights that consumers may have under applicable federal or Pennsylvania law.

11. Contact Us

We want our customers to feel comfortable reaching out to us. Customer satisfaction is important to us, and we appreciate the opportunity to resolve concerns directly.

For questions regarding returns or refunds, please contact:

Saga1804 Collective
30 S. 15th Street
Philadelphia, Pennsylvania 19102
Email: customerservice@saga1804collective.world
Phone: 215-939-4179